Shipping and Return Policy
Shipping Rate: USPS Ground is $14.95 per glass water pipe to anywhere in the Continental USA (accept for some sale items)
Packaging: We use custom boxes with die cut foam inserts specifically made for our glass water pipes / bongs with a return return address label.
Return Policy: We offer a 14-day money-back or replacement guarantee, subject to the following conditions: Please contact us within 3 days after receiving your item(s) to express any return or replacement concerns, provided that the issue is not due to your own action or negligence. In the unlikely event that there is a problem with your order, such as shipping damage, please contact us as soon as possible. All returned merchandise must be postmarked within 14 days from the day you received your item(s), as indicated by delivery/tracking confirmation. After 14 days, all sales are considered final and no refunds/replacements will be honored.
– All returns must be in their original, brand new condition. Any item that has been used or that shows signs of usage may not be returned.
– A 10% restocking fee applies to pre-shipment cancelations.
– There will be a 15% restocking fee deducted from the refund amount unless the issue is due to a pre-receipt problem, such as shipping damage. This is used to cover our shipping, handling and processing costs.